Service Request

Fill out the form below and we'll get back to you promptly.
For urgent requests, call (612) 355-9566.

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Shop Name

Email Address

Phone Number

VIN (required — 17 characters)

Vehicle

Service Type

Module Programming Details

Which module is being programmed?

Is this a:

If new, where was the module purchased from?

What problem or issue is being corrected with the module replacement/update?

Is there a service bulletin (TSB) or other documentation instructing this update?

TSB number or reference documentation

Is the original module available? (This may be required)

Does the new/replacement module communicate with a scan tool?

Was the replacement module installed properly and ready for programming?

Has any prior programming been attempted? If so, please describe—

Is the battery charged? (Required for programming)

Is access to a power outlet available?

Has the vehicle been tuned or PCM/ECM changed for performance?

Notes

ADAS Calibration Details

ADAS System

Forward CameraRadar/CruiseBlind Spot360 or Surround CameraOther

What component was replaced or removed?

Did any damage occur to the body or frame prior to repair? If so, please describe—

Was any collision or body repair work performed? If so, please describe—

If the repair work involved mounting brackets for radar sensors/modules, were the proper angles measured and verified post repair?

Please describe the verification performed

⚠

We will need to verify mounting bracket angles before calibration can proceed. This may require access to the affected components.

Was a wheel alignment performed after repair?

Were all tire pressures verified?

Is the vehicle fully assembled?

We may need access to certain components — we will confirm that with you on the phone.

What components still need assembly?

Is there adequate space and lighting for static calibration? (Note: Static calibrations cannot be performed outside.)

No worries — we can confirm whether your space meets the requirements over the phone.

If the calibration is dynamic (needs to be driven), is the vehicle prepared to be driven?

Not sure if your calibration requires driving? We can confirm over the phone.

If the windshield has been replaced, is it O.E.M glass?

Additional notes or constraints?

Key Cut / Programming Details

Is this for a duplicate key/fob or all keys lost?

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Owner Authorization Required

All keys lost services require proof of ownership. Please also fill out our Owner Authorization Form before or after submitting this request.

Do you have the following? *

Vehicle TitleMatching ID for all listed owners

Both vehicle title and matching ID for all listed owners are required for all-keys-lost service. We cannot proceed without proof of ownership.

Are any keys/fobs currently functional?

⚠

Additional work and cost may be required if there are no functional keys available. We'll discuss this with you before proceeding.

How many keys/fobs need to be cut/programmed?

Note: Some vehicles require a minimum of 2 keys programmed.

Is ST Mobile providing the key or fob(s)?

⚠️ Important: We charge our full fee to cut/program customer-supplied keys, even if they are incorrect for the application or do not function.

Where was the key/fob purchased from?

Key type

Upload a photo of the key

We need a photo of the key to determine button configuration. If you can't upload one here, please text a photo to 612-355-9566.

Notes

Diagnostics Details

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Important — Please Read Before Proceeding

ST Mobile does not take on intermittent concerns. If we come out to look at a vehicle and we cannot duplicate the problem within our diagnostic window, we will charge our full diagnostic rate and may have no answer for you.

By proceeding, you acknowledge and agree to pay the full diagnostic fee even if the issue cannot be duplicated during our visit.

No problem. If you'd like to discuss your situation, give us a call at (612) 355-9566.

Describe the issue requiring diagnosis

When does the issue occur?

ST Mobile does not take on intermittent concerns.

If the issue cannot be consistently duplicated, we will not be able to proceed with diagnostics. Please call us at (612) 355-9566 to discuss your situation.

Can the issue be duplicated within 10 minutes of operation? (Note: Required for diagnostics to proceed.)

Diagnostics require the issue to be reproducible.

Please call us at (612) 355-9566 to discuss your situation before submitting a request.

What repairs or tests have already been performed?

Any diagnostic trouble codes found that may be related?

Additional Notes or Requests

We typically respond within 1–2 business hours.

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