S.T. Mobile- Diagnostic Request Form

Shop Name

Email Address

Vehicle Year

Vehicle Make

Vehicle Model

Vin Number (if available)

Engine (if relevant)

Describe the issue requiring diagnosis.

When does the issue occur? When does the issue occur? Constant Intermittent

Can the issue be duplicated within 10 minutes of operation? Note: Required for diagnostics to proceed. Can the issue be duplicated within 10 minutes of operation? Note: Required for diagnostics to proceed. Yes No

What repairs or tests have already been performed?

Any diagnostic trouble codes found that may be related to the problem?

Additional Notes or Requests

14 + 10 =

Below are S.T. Mobile’s Diagnostic levels. Included are the prices, criteria, and basic examples. We will try and place you in the correct level based on the information you provide here. Occasionally, the problem becomes more in depth than initially presumed. We will always get approval before moving up a level.

Level 1: Standard Diagnostics- $160

Level 1:
Single System, Low Complexity:

Fuses, relays, and basic electrical issues.
Module configuration or feature enabling (e.g., transport mode reset, high beam activation).
Quick component tests (e.g., battery/charging system, sensor inspection).
Single module failure (Power/ground/Comm checks) Exceptions can be made for difficult to access components or unique situations
Examples:
Resetting transport mode.
Diagnosing and replacing a missing fuse.
Obvious circuit issues found with a visual inspection.
High-voltage battery disconnect seating.

Level 2: Advanced Diagnostics- $250

Automatic Indicators for Level 2:

Circuit Diagnostics:

Parasitic draw that are not intermittent
Network-wide or isolated CAN bus issues.

Advanced Immobilizer work:

Proximity functions not working

Drivability Issues:

Misfires requiring in-cylinder inspection or oscilloscope testing.
Timing verification using advanced tools (e.g., Picoscope).
No code situations that are not obvious

Transmission/Parasitic Draw Diagnostics:

Gear ratio codes or solenoid testing where the problem component is pinpointed
Parasitic draws (e.g., network stay-awake issues).

Hybrid/High Voltage:

High-voltage isolation faults.

Most European vehicles

Examples:

Air intake smoke test for leaks.
Diagnosing network-wide CAN failures.
Hybrid battery diagnostics requiring specialized isolation testing.
Parasitic draw tracing involving a multi-module network.

Level 3: Specialty Diagnostic- $400

Criteria:

Flood cars
Auction cars
Rebuilt Vehicles
Intermittent problems not easily duplicated such as parasitic draws or short circuits
High end luxury vehicles (eg: Bentley Maserati)
Vehicle issues requiring more than 2 hours of diagnostic time